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rp99 Member Wellbeing Commitment

Rp99 Responsible Gaming — Play Guide Safe and Balanced

At rp99, great entertainment starts with awareness and self-control. We provide the tools, guidance, and support you need to keep every gaming session enjoyable — not the other way around.

Register Now Set My Limits
Our Core Principles
Gambling as entertainment, not a source of income
Only bet what you can afford to lose
Set your limits before playing, not after losing
Take a break when emotions start driving your decisions
Never chase losses with bigger bets
18+ only — gambling is not for minors
6
Self-Control Tools Available
24/7
Member Welfare Support
18+
rp99 Minimum Age Requirement
100%
Control in Your Hands
What Is Responsible Gaming

Play for Fun, Not for Problems

Responsible gaming means you enjoy gambling as a form of entertainment — with full control over the time, money, and decisions you make. At rp99, we believe every member deserves to play in a safe and psychologically healthy environment.

Many people who play on our platform do so without any issues — they set a budget, play within comfortable limits, and stop when satisfied. This is healthy gambling. However, we also recognize that a small number of users may struggle to control their playing habits, and it is for them that we provide a range of support tools.

Remember: Wins in gambling are never guaranteed. Every game is random and relies on chance — not skill or strategy alone.

Rp99 actively invests in responsible gambling programmes because we believe a good business is one that looks after its users' wellbeing. This goes beyond mere regulatory compliance — it is how we operate with integrity.

Early Warning Signs

Know Your Signs Problem Gambling

Signs of Problem Gambling
  • Thinking about gambling almost constantly
  • Borrowing or stealing money to gamble
  • Hiding gambling activity from family or friends
  • Continuing to gamble even knowing it is causing problems
  • Frequently attempting to chase losses with bigger bets
  • Neglecting work, family, or financial responsibilities
  • Feeling restless or irritable when not gambling
Signs of Healthy Gambling
  • Play within a budget set before you start
  • Stop playing when the time or money limit is reached
  • View gambling as entertainment, not a way to get rich
  • Can speak openly about gambling activity
  • Never sacrifice basic needs for gambling
Self-Control Tools

What rp99 Provides for You

All these tools can be activated directly from your account portal — no need to contact support, no delays.

Deposit Limit

Limit the amount you can deposit into your rp99 account over a set period — daily, weekly, or monthly.

  • Go to Account Settings
  • Select "Deposit Limit"
  • Enter the desired MYR amount
  • Takes effect immediately

Loss Limit

Your account will be automatically blocked from placing new bets once your set loss limit is reached.

  • Select the limit period: daily / weekly
  • Enter the maximum loss amount
  • The system will stop automatically
  • Limits can only be reduced immediately

Session Time Limit

Set a maximum play time per session. rp99 will send a warning and end the session when the time limit is reached.

  • Select session duration: 30 min to 8 hours
  • Receive a 10-minute warning before time is up
  • Session ended automatically
  • Your money is safe in your account

Cooling-Off Period

Need a short break from the platform? Activate a cooling-off period from 24 hours up to 30 days — your account will be temporarily suspended.

  • Select duration: 1 day to 30 days
  • Takes effect immediately
  • Cannot be cancelled before the period ends
  • Account balance unaffected

Deactivate Bonus

Opt out of receiving any bonus or promotional offers. This helps avoid the temptation to gamble beyond your limits.

  • Turn off promotional notifications
  • Bonuses are no longer automatically credited
  • Can be reactivated at any time
  • Does not affect your existing balance

Self-Exclusion

The most serious option — exclude yourself from the platform temporarily (6 months) or permanently. rp99 will respect this decision.

  • Select duration: 6 months or permanent
  • Account blocked immediately
  • All marketing communications stopped
  • Balance withdrawal is available
Important Note: Reducing self-control limits takes effect immediately. However, increase the limit (e.g., from MYR 200 to MYR 500) requires a 24-hour waiting period to ensure the decision is made with careful consideration, not driven by emotion.
Why Responsible Gaming Matters

Rp99's Commitment to Member Wellbeing

Mental Health First

We train our support staff to identify signs of problem gambling and proactively reach out to members who may need help.

Strict Age Verification

Our strict KYC process ensures that only individuals aged 18 and above can register and use the rp99 platform. This is not just a rule — it is real protection.

Gaming Pattern Monitoring

The rp99 system monitors gaming patterns that may indicate a problem — such as continuous wagering late at night or a sudden increase in bet size.

Responsible Gambling Education

We provide in-platform learning resources on how to gamble responsibly, how to identify problems, and how to seek help.

Dedicated 24/7 Support

Our member welfare support team is available at any time. Speak with us via live chat — all conversations are confidential and completely non-judgmental.

Respect Self-Exclusion Decisions

When a member chooses to self-exclude, rp99 fully respects that decision — the account is blocked immediately and no marketing communications are sent.

Self-Assessment

Ask Yourself — Am I Playing Responsibly?

Sometimes, we don't realise that our gambling habits have started shifting in an unhealthy direction. This simple self-assessment can help you get a clearer picture of your situation.

Answer the following questions honestly. There are no right or wrong answers — this is for your personal use only. If you find that most of your answers lean toward "Often" or "Always", it may be a sign that you should speak to someone or use the self-control tools rp99 provides.

Admitting that you have a problem is the bravest and most important step. No one at rp99 will judge you.
1. Have you ever played beyond the time or money limits you set for yourself?
Never
Sometimes
Frequently
2. Have you ever gambled to cope with stress, boredom, or sadness?
Never
Sometimes
Frequently
3. Has someone close to you ever expressed concern about your gambling habits?
Never
Occasionally
Several times
4. Have you ever borrowed money or sold belongings to fund your gambling?
Never
Just Once
More than once
If some of your answers are not "Never", we encourage you to contact our support team or activate the self-control tools in your rp99 account.
FAQ

Game FAQ rp99 Responsible

Here are answers to the most frequently asked questions from our members regarding the responsible gaming programme at rp99.

Can't find the answer you're looking for? Contact our support team via 24/7 live chat or visit the FAQ our full

Need Immediate Help?

Our welfare support team is reachable via live chat within the rp99 platform at any time, 24 hours a day, 7 days a week.

Contact Support

Log in to your rp99 account, go to "Account Settings" then select "Responsible Gaming". There you will find options to set daily, weekly, or monthly deposit limits. Enter the amount in MYR and the limit takes effect immediately. If you wish to reduce your limit, the change applies instantly. To increase your limit, a 24-hour waiting period applies.

No — self-exclusion cannot be reversed before the set period ends. This is an intentional protective measure. If you choose a 6-month exclusion, you may only re-register after a full 6 months have passed. For permanent exclusion, the account will not be reopened. Any valid remaining balance can be withdrawn by contacting our support team.

The bravest first step is admitting you have a problem. Next, we recommend immediately activating self-exclusion from the rp99 platform through your account settings. Reach out to our support team as well — they are trained to help and all conversations are confidential. rp99 will not judge you.

Yes. The rp99 system automatically monitors gameplay patterns that may indicate signs of problem gambling — such as sudden increases in bet size, playing sessions at unusual hours, or "chasing losses" behaviour. When these signs are detected, our support team may reach out to offer assistance or remind you of the available responsible gambling tools.

rp99 employs a rigorous KYC process including identity document verification. If we find that a member has registered using false information to circumvent the age limit, the account will be closed immediately, all wins forfeited, and the case may be referred to the relevant authorities. If you suspect a minor is using this platform, please notify us immediately.

Yes, session time limits are available to all rp99 members regardless of membership level or VIP status. You can set a limit from 30 minutes up to 8 hours per playing session. rp99 will send a pop-up alert 10 minutes before the limit is reached, and the session will automatically end when time is up. You can start a new session the following day or after the designated break.
Play Smart

Entertainment that Responsible Starting with Once in a While

Register with rp99 today and set your self-control limits from day one. Play for fun, play safe — and when you've had enough, stop with ease. rp99 is with you every step of the way.

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We care about your wellbeing  ·  18+ only

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