Privacy Policy rp99 — Our Commitment to Protecting the Personal Data of Malaysian Members

This Privacy Policy is established by rp99 to clearly and transparently explain how we handle the personal information you provide when registering, using, or simply browsing the rp99.bar platform. We believe every member has the right to know exactly what happens to their data.

When you use the rp99 platform — whether through the website, mobile app, or any channel we provide — you agree that the collection and use of your information is as described in this document. This applies to all registered members as well as unregistered visitors.

Rp99 acts as the data controller for all personal information collected through this platform. Any privacy-related enquiries may be directed to our support team via 24/7 live chat on the platform.

Rp99 only collects data that is strictly necessary to operate the platform, meet legal requirements and deliver the best experience to our members. The following are the types of data we collect:

The data we collect is used solely for legitimate and necessary purposes to operate the rp99 platform safely and efficiently. We do not use your data for unrelated purposes without your explicit consent.

• Account Operations: Enables you to register, log in, and manage your rp99 account.
• Payment Processing: Securely verifying and processing deposits and withdrawals in MYR.
• Legal Compliance: Fulfilling KYC, anti-money laundering (AML), and legally required reporting obligations.
• Platform Security: Detecting and preventing fraud, account abuse, and suspicious activity.
• Service Improvement: Analyzing usage patterns (in aggregated and anonymized form) to improve the platform.
• Communications: Sending important account-related notifications covering withdrawals, security, and policy updates.
• Customer Support: Resolving inquiries, complaints, and technical issues you report to us.

Rp99 does not sell or rent your personal data to any third party. However, there are specific circumstances where we need to share certain information with trusted parties for legitimate operational purposes:

• Payment Processors: Approved payment service providers to facilitate deposit and withdrawal transactions — they receive only the data necessary to process each transaction.
• Game Providers: Game software providers (such as Pragmatic Play, PG Soft, etc.) may receive member IDs and game data for technical purposes — no financial information or full identity details are shared.
• Regulatory Authorities: If required by court order, law enforcement investigation, or legitimate statutory reporting obligations.
• Auditors and Professional Advisors: Law firms, auditors, or security consultants bound by strict confidentiality agreements.

Protecting your personal data is rp99's top priority. We employ a comprehensive combination of technical, physical, and procedural security measures to keep your data secure at all times.

• Encryption in Transit: 256-bit SSL/TLS encryption for all communications between your device and rp99's servers.
• Storage Encryption: Sensitive data such as banking information and KYC documents are stored in encrypted format.
• Access Controls: Minimum access principle — staff can only access the data required for their specific role.
• Continuous Monitoring: Intrusion detection system (IDS) monitoring suspicious activity 24/7.
• Two-Factor Authentication: 2FA options are available to all member accounts for added security.
• Security Audit: Periodic security assessments by independent third parties to identify and address system vulnerabilities.

While we take all reasonable steps to protect your data, please be aware that no digital security system can be guaranteed 100% secure. We encourage you to take your own precautions as well — such as using a strong password and not sharing your login credentials.

Rp99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device by your web browser when you visit our website.

You can control and manage cookies through your browser settings. Please note that disabling essential cookies may affect core platform functions such as the ability to log in.

As an rp99 member, you have the following rights regarding your personal data that we process. All requests relating to these rights will be handled within 30 calendar days:

The rp99 platform is strictly for individuals aged 18 years and above. We do not intentionally collect or process any personal data from individuals under the age of 18.

If we discover that a minor's personal data has been collected without our knowledge, we will take immediate steps to delete that data and close the relevant account. Our rigorous KYC process at registration is part of our mechanism for preventing underage users from signing up.

If you believe a minor has registered on our platform without parental or guardian knowledge, please contact our support team immediately so that action can be taken.

In conducting global operations, some of your data may be processed or stored on servers located outside Malaysia — particularly in relation to game providers and international cloud infrastructure that we use.

Every cross-border data transfer carried out by rp99 is subject to appropriate safeguards, including standard data transfer agreements that ensure your data receives a level of protection equivalent to that provided in Malaysia.

Rp99 reserves the right to update or amend this Privacy Policy at any time in line with changes in law, technology or our business practices. Any material amendments will be communicated to members via their registered email or in-platform notification at least 7 days before the changes take effect.

Your continued use of the rp99 platform after any amendments take effect constitutes your acceptance of the updated Privacy Policy. The "Last updated" date at the top of this document will always reflect the latest version in force.

We take every privacy-related concern seriously and are committed to responding to all inquiries within a reasonable timeframe. Your trust is the foundation of our relationship — and we do not take that responsibility lightly.